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Last Update on June, 25th 2024

Troubleshoot

Problems	Solution
Browser Version	Check your browser version and make sure to upgrade to the latest version available. For instance, if you are using Microsoft Edge, make sure to download the latest version to ensure you have the best experience.
Login / Access	Your session may no longer be valid, but fails to log you out properly: Force Logout Old cookies are stored on your browser and need to be deleted:
Content not displaying	If you experience troubles displaying content, like for instance a video not starting once you've clicked play in our Workshop Series section, you may want to review your browser privacy settings: it may happen that all cookies are blocked, you may at least allow “Third-party cookies” to let the Web Apps operate properly.

Problems

Solution

Browser Version

Check your browser version and make sure to upgrade to the latest version available. For instance, if you are using Microsoft Edge, make sure to download the latest version to ensure you have the best experience.

Your session may no longer be valid, but fails to log you out properly:

Force Logout

Old cookies are stored on your browser and need to be deleted:

Content not displaying

If you experience troubles displaying content, like for instance a video not starting once you've clicked play in our Workshop Series section, you may want to review your browser privacy settings: it may happen that all cookies are blocked, you may at least allow “Third-party cookies” to let the Web Apps operate properly.